Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Terms and Conditions

1. Introduction

Welcome to KUDO’s Training, Conference and Bootcamp program. By registering for our training or bootcamp, you agree to abide by the following Terms & Conditions, which set forth the rules and guidelines for participation. Please read these Terms & Conditions carefully before enrolling. If you do not agree with any part of these terms, please refrain from registering.

2. Eligibility
  1. To enroll in our training and bootcamp, you must be at least 18 years old.
  2. You must possess basic proficiency in English, both written and spoken.
  3. Candidates must meet any additional prerequisites outlined in the specific course descriptions.
3. Registration and Payment
  1. Registration for KUDO training, conference and bootcamp is completed through our official website or authorized registration platforms.
  2. Full payment of the course fee must be made prior to the start date, unless otherwise agreed upon in writing by KUDO.
  3. Payment is accepted via bank transfer, credit card, or other methods specified on the registration page.
  4. A candidate’s registration is confirmed only upon receipt of payment and acknowledgment by KUDO.
4. Cancellation and Refund Policy
  1. KUDO does not offer refunds for cancellations or non-attendance for any training or bootcamp sessions.
  2. If a participant notifies KUDO of their inability to attend at least 14 days before the start date of the training, conference or bootcamp, the full registration fee can be credited toward any upcoming KUDO programs within the next 12 months.
  3. Cancellations made less than 14 days before the start of the training or bootcamp, as well as non-attendance without prior notification, will result in the loss of the registration fee. However, candidates may transfer their registration to another individual if they are unable to attend. No credits will be permitted in these cases.
  4. KUDO reserves the right to cancel or reschedule training, conference and bootcamp sessions. In such cases, participants will receive a full credit to use for future KUDO programs. No monetary refunds will be issued.
  5. By registering for the training or bootcamp, participants acknowledge and accept this cancellation and refund policy.
5. Attendance and Certification
  1. Candidates are required to attend at least 80% of the scheduled sessions to be eligible for certification.
  2. Certification will be issued based on successful completion of the training/conference/bootcamp, assessments, and final evaluations.
  3. KUDO reserves the right to deny certification to any candidate who fails to meet the minimum performance criteria or violates these Terms & Conditions.
6. Code of Conduct
  1. Candidates are expected to conduct themselves in a professional and respectful manner throughout the training and bootcamp.
  2. Harassment, discrimination, or disruptive behavior will not be tolerated and may result in immediate removal from the program without a refund.
  3. Any use of illegal substances, alcohol, or prohibited items during the training or bootcamp is strictly prohibited.
7. Intellectual Property
  1. All course materials, content, and resources provided by KUDO are the intellectual property of KUDO and are protected by copyright laws.
  2. Candidates may not reproduce, distribute, or share any of the course materials without prior written consent from KUDO.
  3. Access to course materials is provided solely for personal use and learning purposes.
8. Data Protection and Privacy
  1. KUDO respects the privacy of its candidates and is committed to protecting personal information.
  2. Any personal data collected during the registration process will be used solely for communication, program management, and certification purposes.
  3. By registering, you agree to allow KUDO to use your contact information to communicate updates, course information, and relevant opportunities.
9. Limitation of Liability
  1. KUDO shall not be held liable for any damages, loss, or injury resulting from participation in its training or bootcamp, except in cases of gross negligence or intentional misconduct by KUDO staff.
  2. KUDO is not responsible for any technical issues, delays, or disruptions that may affect access to online sessions or materials.
10. Amendments
  1. KUDO reserves the right to modify or amend these Terms & Conditions at any time.
11. Governing Law and Jurisdiction
  1. These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Kosovo.
  2. Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of Kosovo.
12. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

Email: [email protected]

By proceeding with registration, you confirm that you have read, understood, and agree to comply with these Terms & Conditions.